Shipping policy

VELLUM ARCHIVE – SHIPPING POLICY

Processing time

Orders are processed within 1–3 business days after payment is received.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please note that processing times may be slightly longer during holidays or collection launches.

Shipping within Denmark

  • Standard shipping (GLS or DHL): 75 DKK — delivery in 1–2 business days

  • Express shipping: 115 DKK — next-day delivery where available

  • Free standard shipping on orders over 3,000 DKK

Shipping within Europe

  • Standard European shipping: 150 DKK — delivery in 3–6 business days

  • Shipped via GLS or DHL depending on destination.

We currently ship within the European Union and selected European countries only.
International shipping outside Europe is not available at this time.

Order tracking

Once your order is shipped, you will receive an email with tracking information.
You can track your package using the link provided in the email.

Customs and duties

Orders shipped within the European Union include VAT and will not incur additional customs duties.
If you are located outside the EU (for example, Norway, Switzerland, or the UK), local customs fees or import duties may apply.
These charges are the customer’s responsibility.

Delivery delays

Vellum Archive is not responsible for delays caused by the shipping carrier, customs processing, or events beyond our control.
All delivery times are estimates and not guaranteed.

Lost or damaged parcels

If your order arrives damaged or is lost in transit, please contact us immediately at client@vellumarchive.com with your order number and details.
We will work with the carrier to locate or resolve the issue.

Return shipping

Customers are responsible for the cost of return shipping unless an item arrives damaged or incorrect.
Please refer to our Return & Refund Policy for more information.

Contact

For shipping inquiries, please contact:
client@vellumarchive.com
Vellum Archive I/S
Rådhusstræde 11, Kælderen
1466 København K, Denmark