Shipping policy

VELLUM ARCHIVE – SHIPPING POLICY

Processing time

Orders are processed within 1–3 business days after payment is received.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during holidays or collection launches.

Shipping within Denmark

Standard shipping (GLS or DHL): 75 DKK — delivery in 1–2 business days

Express shipping: 115 DKK — next-day delivery where available

Free standard shipping on orders over 3,000 DKK

Shipping within Europe

Standard European shipping: 150 DKK — delivery in 3–6 business days.

Orders are shipped via GLS or DHL depending on the destination.

We currently ship within the European Union and selected European countries only. International shipping outside Europe is not available at this time.

Order tracking

Once your order is shipped, you will receive an email with tracking information. You can track your package using the link provided in the email.

Customs and duties

Orders shipped within the European Union include applicable VAT and generally do not incur customs duties upon delivery.

For orders shipped to destinations outside the EU, local customs fees, taxes or import duties may apply. These charges are the customer's responsibility.

Delivery delays

Delivery times are estimates and may be affected by carrier delays, customs processing or circumstances beyond our reasonable control.

Lost or damaged parcels

If your order is lost in transit or arrives damaged, please contact us as soon as possible at client@vellumarchive.com with your order number and details.

We will work with the carrier to investigate and resolve the issue. For consumer orders where Vellum Archive arranges delivery, responsibility for loss or damage during delivery remains with Vellum Archive until the goods are received by the customer or a third party designated by the customer, except where otherwise provided by applicable law.

Return shipping

Customers are responsible for arranging and paying the cost of return shipping when exercising their right of withdrawal, unless otherwise required by applicable law.

If an item arrives damaged, incorrect or significantly not as described, please contact us for assistance.

Please refer to our Return & Refund Policy for further information.